B & B Leasing Co., Inc.

Customer Service Representative

Job Description

Minimum Job Requirements:

1.         Computer Proficiency;

2.         Working Knowledge of MS Windows, specifically MS Word.

3.         Proficiency in MS Outlook;

4.         Excellent Telephone Skills;

5.         Excellent Typing Skills; and

6.         Excellent Customer Relation Skills.

Application For Employment:

An application can be acquired at 820 7th Street, Oregon City, OR. or click here to fill out an online  application

Duties & Responsibilities:

First and foremost, a CSR provides all aspects of customer service for a garbage company.  The vast majority of all customer contact is via a telephone call, but may come from an e-mail, voice mail, and/or in-person.  All customer service is recorded into B&B Leasing’s computer system.

In the most basic definition, a CSR is talking to a customer on the phone, determining what service is needed, and entering the service into the computer.

Customer service includes:  Opening new garbage accounts; closing existing accounts; processing customer moves (from one location within our service area to another); handling missed pick ups, missed equipment deliveries, will calls, and special pickups; managing customer complaints and problems; answering billing inquires and soliciting payments on overdue accounts; reopening accounts closed for failure to pay; changing service levels (increases/decreases in service provided); taking credit card payments; and maintaining customer information (such as phone numbers and billing addresses).

All customer service activities are entered into the computer system, without exception.

The telephone and computer are the primary tools of the CSR position; both are in constant use throughout the day.

This narrative is meant only as a general description recruitment guide.

Further, it does not constitute either an expressed or implied contract.

Prior to employment with B & B Leasing Co., Inc. candidates must pass a pre-employment drug screen.

B & B Leasing Co., Inc. is an equal opportunity employer and a drug free workplace.